Privacy & security
Lost item status
- I've submitted a lost item report. Why haven't I heard back?
- I need an update on my lost item. What should I do?
- How do I report a lost item?
- I left my stuff behind. How do I get it back?
- I got an email saying my item wasn’t found. What should I do?
- I got an email saying my item wasn't found, but the hotel says they have it. What should I do?
Shipping & tracking
- I never got a tracking number. What should I do?
- The hotel hasn't printed my shipping label. What should I do?
- Do I need to provide packaging for my item?
- Can I ship more than one item together?
- If there is a problem with my shipment, who do I contact?
- I received the wrong item. What should I do?
Picking up your item
Payment & cancellations
- Did my payment go through?
- Can I see a photo of my item before I pay to ship it?
- I don't want my item back. What should I do?
- I see a pending charge on my account. Did my payment go through?
- I don't have PayPal. How else can I pay?
- How much will it cost to ship my item?