You’ll get a payment confirmation email as soon as your payment goes through.
No confirmation email? Check your spam or junk folder. If it’s not there, click “Ship my item back” in the email letting you know your item was found. If your payment went through, you’ll see a message saying you’ve paid for your shipping label. If not, you can complete the process there. Got a text instead? Open the link and follow the same steps.
See a pending charge but no confirmation? See I see a pending charge on my account. Did my payment go through?
Still stuck? We’d be happy to help. Contact us with your details and anything you’ve tried so far.