I never got a tracking number. What should I do?

Your tracking number is emailed to you once the hotel (or the location where you left your item) prints your shipping label. Check your inbox, as well as your spam or junk folder.

Not there? Contact the hotel and ask them to confirm they’ve printed your label.

Can’t reach the hotel? We’d be happy to help. Contact us with your details and anything you’ve tried so far.

 

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Send us the hotel, the dates, and what you left behind. We take it from there.

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