Sometimes an item is found but hasn’t been logged in our system yet. That may be why you got the “not found” email.
Contact the hotel (or the location where you left your item) and let them know you’re still waiting to receive the email or text with your options for getting it back.
Can’t reach the hotel? We’d be happy to reach out to their lost-and-found team for you. Contact us with your details and anything you’ve tried so far.