Left something behind? We'll help you get it back.

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A backpack, keys and bottle on one side, and a boxed parcel and suitcase ready to ship on the other.

Most asked

I've submitted a lost item report. Why haven't I heard back? The hotel (or the location where you left your item) still needs to review your report. This can take a few days. You...
I need an update on my lost item. What should I do? Haven’t submitted a lost item report yet? Go to the lost item report form to report your lost item.No email or text y...
I never got a tracking number. What should I do? Your tracking number is emailed to you once the hotel (or the location where you left your item) prints your shipping...
The hotel hasn't printed my shipping label. What should I do? Contact the hotel (or the location where you left your item). Since they have your item, they're the ones who package...
Can a friend or family member pick up my item? Yes! Click “I want to pick up my item” in the email letting you know your item was found. On the page that opens, cli...
Can my item be held until I can pick it up? Yes, for a limited time. The email letting you know your item was found shows how long it will be held.To let the hot...
Can I pick up my item in person? Yes! Click "I want to pick up my item" in the email letting you know your item was found. On the page that opens, cli...
Did my payment go through? You’ll get a payment confirmation email as soon as your payment goes through.No confirmation email? Check your spam o...
Can I see a photo of my item before I pay to ship it? Yes! Contact the hotel (or the location where you left your item) and ask them for a photo. Since they have the item,...
I don't want my item back. What should I do? Click “I don’t want my item” in the email letting you know your item was found. On the page that opens, click “Declin...

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Left something behind? We'll help you get it back.

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