Can I pick up my item in person?

Yes! Click "I want to pick up my item" in the email letting you know your item was found. On the page that opens, click "I want to pick up my item" again. Got a text instead? Open the link and follow the same steps.

Then call the hotel (or the location where you left your item) to arrange a time, so it's ready when you arrive.

Someone else picking it up for you? Type their name in the comment box when you choose pickup. That way, the hotel knows who to expect.

Getting reminder emails about shipping? Choosing pickup stops those reminders.

 

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