- Did my payment go through?
- Can I see a photo of my item before I pay to ship it?
- I don't want my item back. What should I do?
- I see a pending charge on my account. Did my payment go through?
- I don't have PayPal. How else can I pay?
- How much will it cost to ship my item?
- What payment options are available?
- Will I have to pay customs fees, and what do I need for customs?
- I'm having trouble with my payment. What should I do?
Payment & cancellations
Didn't find it? Tell us what happened.
Send us the hotel, the dates, and what you left behind. We take it from there.