How is my personal information kept secure and confidential?

We only share your personal information when it’s needed to return your item, and we never sell it. When it’s sent online, it’s protected with encryption.

Who do you share it with? Only the people who help return your item, like the hotel, the courier, and our payment provider.

Want more details? See our Privacy Notice.

Still have a question? We’d be happy to help. Contact us.

Did this answer it?

Didn't find it? Tell us what happened.

Send us the hotel, the dates, and what you left behind. We take it from there.

Contact us