If you reported your item lost and the hotel confirmed they found it: Contact the hotel (or the location where you left your item). Since they matched and packaged the item, they’ll work with you to sort it out.
If the hotel contacted you about an item found in your room before you reported anything: Let them know the item you received isn’t yours. They can tell you what options are available, which may vary from hotel to hotel.
What should I do with the item I received? Keep it safe until you know how it will be returned.
Still stuck? We’d be happy to help. Contact us with your details and anything you’ve tried so far.