Not necessarily. A pending charge is a temporary hold your bank places while a payment is being processed, similar to the hold you might see after paying at a gas pump. If the payment doesn’t go through, the hold usually drops off on its own within a few business days, depending on your bank.
How can I tell if I’ve paid? You’ll get a payment confirmation email as soon as your payment goes through. No email? Check your spam or junk folder. If it’s not there, click “Ship my item back” in the email letting you know your item was found. If your payment went through, you’ll see a message saying you’ve paid for your shipping label. If not, you can complete your payment there. Got a text instead? Open the link and follow the same steps.
Payment didn’t go through? See I’m having trouble with my payment. What should I do?
Still stuck? We’d be happy to help. Contact us with your details and anything you’ve tried so far.