Can my item be held until I can pick it up?

Yes, for a limited time. The email letting you know your item was found shows how long it will be held.

To let the hotel (or the location where you left your item) know you’re coming, click “I want to pick up my item” in that email. On the page that opens, click “I want to pick up my item” again. Got a text instead? Open the link and follow the same steps.

Then call the hotel to arrange a time, so it’s ready when you arrive.

Someone else picking it up for you? Type their name in the comment box when you choose pickup. That way, the hotel knows who to expect.

Getting reminder emails about shipping? Choosing pickup stops those reminders.

 

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