The hotel (or the location where you left your item) still needs to review your report. This can take a few days. You’ll get an email or text as soon as they’ve reviewed it.
If your item was found, the message will explain how to get it back. If not, your report stays on file, and you’ll get an email or text if your item turns up later.
Still no word after several days? Call the hotel and ask them to review your report.
Can’t reach the hotel? We’d be happy to help. Contact us with your details and anything you’ve tried so far, and we’ll reach out to their lost-and-found team.