- I never got a tracking number. What should I do?
- The hotel hasn't printed my shipping label. What should I do?
- Do I need to provide packaging for my item?
- Can I ship more than one item together?
- If there is a problem with my shipment, who do I contact?
- I received the wrong item. What should I do?
- My item was lost or damaged during shipping. What should I do?
- I entered the wrong address. How do I fix it?
- I don’t understand a tracking update. What does it mean?
- Why hasn't my item arrived?
- Why doesn't my package have any tracking updates?
- The courier is holding my package. How do I find out more?
- What if I'm not at home when my package arrives?
Shipping & tracking
Didn't find it? Tell us what happened.
Send us the hotel, the dates, and what you left behind. We take it from there.