Packages aren’t always scanned at pickup, so the first update sometimes appears later that day, once your package reaches the courier’s facility.
Can’t find your tracking number? Check your inbox and your spam or junk folder. See I never got a tracking number. What should I do?
Still no updates after a day? Your package may not have been given to the courier at the scheduled pickup time. Contact the hotel (or the location where you left your item) and ask them to confirm it was picked up.
Can’t reach the hotel? We’d be happy to help. Contact us with your details and anything you’ve tried so far. We can check what happened and set up a new pickup.