I don’t understand a tracking update. What does it mean?

Your package is scanned at different points as it travels, and each scan shows where it is. For details on a specific scan, check your courier’s tracking page.

See a delay or delivery problem? We’d be happy to look into it. Contact us with your details and the tracking update you saw.

Will you tell me if something goes wrong? If we learn about a problem with your shipment, we’ll do our best to let you know.

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Send us the hotel, the dates, and what you left behind. We take it from there.

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