My item was lost or damaged during shipping. What should I do?

Contact us with your details and what happened, and we’ll handle the claim for you. Claims must be made within 60 days of the courier picking up your package.

Was it damaged? Keep the box, packing materials, and your item until the claim is complete.

Do I need to contact the courier? No, we’ll handle that for you.

Did this answer it?

Didn't find it? Tell us what happened.

Send us the hotel, the dates, and what you left behind. We take it from there.

Contact us